Here are some things you can check:

  • In Groups.io:
  • In your email client or the email provider’s webmail interface:
    • Have you set a filter that blocks or redirects some (or all) group messages?
    • Are group messages getting delivered to your email service’s spam (or trash or other junk mail) folder?
    • Are you using Microsoft Exchange for your email? If so, send an email to support@groups.io and inform them that you are using Exchange. The support team will make an adjustment so all group email messages sent to you will have the From line rewritten, which will fix the issue.